Welcome To Absolute AdvantEDGE, LLC!
Our goal is to help businesses achieve and maintain the highest levels of Customer Service and Quality.
Since our beginning, we understood that there was a desperate need for quality Customer Service Evaluating
and Consulting in the retail service industry. Therefore, our vision at Absolute AdvantEDGE,
LLC is to provide the highest quality “Mystery Shopping” Reports in the industry.
According to the American Customer Satisfaction Index (ACSI), the customer satisfaction rating has steadily
declined by 6.6 percent in the retail service industry over the last six years, highlighting the fact that
customers are growing increasingly dissatisfied with level of service and quality received.
This tremendous decrease in customer satisfaction translates to huge losses in profits to your business in
terms of losses in revenue from repeat business. In other words, by retaining the customer, your business
profits tremendously from the “Return on Relationship —the “ROR Factor!”
We at Absolute AdvantEDGE, LLC specialize in helping companies capitalize on the “ROR Factor.” We specialize in turning huge losses
into long-lasting profits. We accomplished this through effective customer service improvement programs,
such as our “Mystery Shopping Program”
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